Accessibility

Website Accessibility Features

Screen Reader Compatibility

Our website is fully compatible with screen readers and assistive technologies including:

• NVDA (NonVisual Desktop Access): Free, open-source screen reader for Windows
• JAWS (Job Access With Speech): Leading screen reader for Windows users
• VoiceOver: Built-in screen reader for Apple devices (Mac, iPhone, iPad)
• TalkBack: Accessibility service for Android devices

All images include descriptive alt text. Links have meaningful labels. Form fields are properly labeled and associated with their descriptions. Interactive elements are accessible via keyboard navigation.

Keyboard Navigation

Our website is fully navigable using keyboard alone:

• Tab: Move forward through interactive elements
• Shift + Tab: Move backward through interactive elements
• Enter: Activate buttons and links
• Space: Check/uncheck checkboxes, activate buttons
• Arrow Keys: Navigate within menus and selections

All interactive elements have visible focus indicators to show which element currently has keyboard focus.

High Contrast and Color

Our website uses high contrast colors that meet WCAG AA standards:

• Text and background colors have a minimum contrast ratio of 4.5:1 for normal text
• Large text (18pt+) and graphics have a minimum contrast ratio of 3:1
• Information is not conveyed by color alone—additional visual indicators and text labels are provided

Text and Typography

We use clear, readable typography throughout our website:

• Body text is at least 16px for optimal readability
• Line height is generous (at least 1.5) for comfortable reading
• Sans-serif fonts are used for clarity and legibility
• Headings use proper semantic hierarchy (H1, H2, H3, etc.)
• Text can be resized up to 200% without loss of functionality

Forms and Input Fields

All forms on our website meet accessibility standards:

• Form fields are clearly labeled and associated with their labels
• Required fields are marked and announced to screen readers
• Error messages are clear and linked to the fields with errors
• Form instructions and guidance are provided
• Forms can be completed using keyboard navigation alone

Video and Multimedia Content

Any multimedia content on our website includes accessibility features:

• Closed Captions: All videos include synchronized closed captions for hearing impaired users
• Transcripts: Complete text transcripts are provided for video content
• Audio Descriptions: Important visual information is described for blind and low-vision users
• Accessible Controls: Video player controls are fully accessible via keyboard

Mobile Accessibility

Our website is fully accessible on mobile devices:

• Responsive design works on all screen sizes
• Touch targets are at least 44x44 pixels for easy interaction
• Horizontal scrolling is avoided
• Orientation changes don't hide content
• Built-in mobile accessibility features (screen readers, magnification) work properly

Physical Facility Accessibility

Wheelchair Accessibility

Our medical office is fully wheelchair accessible:

• Wide doorways and hallways accommodate wheelchairs and mobility devices
• Designated accessible parking spaces near the entrance
• Curb cuts and ramps at all entrances
• Accessible restrooms with grab bars and appropriate spacing
• All examination rooms are accessible to wheelchairs

Accessible Parking

We provide accessible parking spaces near the main entrance:

• Designated ADA accessible spaces with proper dimensions and access aisles
• Clear signage indicating reserved accessible spaces
• Level pavement connecting parking to building entrance

Wayfinding and Signage

Clear signage helps patients navigate our facility:

• Large print signage with high contrast
• Braille signage on restrooms and room doors
• Color coded areas to help with navigation
• Staff available to assist with directions

Accessible Check-In and Waiting Areas

Our check-in and waiting areas are designed for accessibility:

• Check-in desk has wheelchair accessible height
• Waiting area has comfortable seating options including chairs with arms
• Accessible seating is available near the check-in desk
• Check-in procedures can be adapted for patients with hearing or speech disabilities

Examination Rooms

Our examination rooms meet accessibility requirements:

• Adjustable examination tables for wheelchair transfer
• Adequate space for mobility devices and companion assistance
• Accessible equipment and supplies
• Clear communication about the room layout and equipment

Communication Accessibility

Interpreter Services

We provide professional interpretation services at no cost to patients:

• Sign Language Interpreters: ASL and other sign language interpreters available upon request
• Language Interpreters: Professional interpreters available for over 100 languages
• Video Remote Interpreting: Video interpretation available for immediate communication
• Telephone Interpretation: Phone interpretation services available 24/7

Please call us at least 2 business days in advance if you require an interpreter. For emergencies, same-day interpretation can be provided.

Hearing-Impaired Services

We provide comprehensive services for patients who are deaf or hard of hearing:

• TTY/TDD phone lines for scheduling appointments: (352) 789-5047
• Video Relay Service (VRS) compatible phones in waiting room
• Written materials provided in large print
• Hearing assistive technologies available upon request
• Quiet, well-lit spaces for clear communication

Vision-Impaired Services

We accommodate patients who are blind or have low vision:

• Large print documents and materials (18pt minimum)
• Braille materials available upon request
• Service animals welcome in all areas
• Guide dog relief areas available
• Personal assistant or companion allowed to accompany patient
• Verbal descriptions of forms, equipment, and procedures

Cognitive and Intellectual Disabilities

We support patients with cognitive and intellectual disabilities:

• Simple language and clear explanations of medical information
• Extra time for appointments and explanations
• Companion or caregiver allowed to participate in visits
• Written summaries of medical information provided
• Flexible communication methods (drawings, pictures, simplified documents)

WCAG 2.1 AA Conformance

Primary Medical Services' website is designed to conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We have implemented the following:

• Perceivable: Information and user interface components are presented in ways perceivable to users
• Operable: User interface components and navigation are operable via keyboard and assistive technologies
• Understandable: Information and operation of user interface are clear and easy to understand
• Robust: Content is compatible with current and future assistive technologies

We regularly test our website for accessibility compliance using automated tools and manual testing with assistive technologies.

Known Limitations and Workarounds

We are continuously improving the accessibility of our website. If you encounter any accessibility barriers, please contact us immediately so we can provide an alternative method to access the content or service.

Accessibility Support

Requesting Accommodations

We welcome requests for accessibility accommodations. Please contact us as soon as possible to discuss your needs:

Feedback and Complaints

If you believe Primary Medical Services is not in compliance with accessibility laws or if you have suggestions for improvement, please contact us. We will investigate your concerns and work toward a resolution.

You may also file a complaint with:

• Florida Commission on Human Rights: (850) 488-7082 or fchr.myflorida.com
• U.S. Department of Justice Civil Rights Division: 1-800-514-0301 or justice.gov/crt